Warranty

Warranty

  1. Overview
  2. Court Flooring
  3. Mega Slam
  4. Power Dunk
  5. Netting
  6. Installation
  7. Making a claim


1. Overview

Cornerstone Courts advises that our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Court Flooring

Cornerstone Courts interlocking sports tiles come with a limited manufacturer’s warranty:

  • ProPlay & ProFlex Elite = 8 years
  • ProFlex Community = 10 years
  • ProPlay Competition = 10 years
  • ProFlex Competition = 15 years

The warranty period is from the date of original purchase. 

If any flooring is defective in materials of workmanship, Cornerstone Courts will replace the defective flooring with like or similar flooring in accordance with the following:

Warranty Restrictions

If the flooring is subject to any use other than its intended use the above warranty coverage is null and void. If flooring is damaged by accident, unreasonable use, neglect, improper installation or other cause not arising out of defects in materials or workmanship, the above warranty coverage shall be null and void. The interlocking system is included under the warranty unless the flooring is disassembled improperly (based on the installation instructions that provide proper disassembly procedure). Appearance of replacement flooring may differ slightly from the original flooring.  Users should avoid placing sharp or abrasive objects (blades, gravel etc) or concentrated loads (machinery, heavy objects etc) directly on the flooring surface.  These objects will cause uneven pressure on the flooring causing deformities not covered by warranty.

Court flooring being laid on existing surfaces or concrete slabs not constructed by Cornerstone Courts are installed at the customer’s own risk.  Surfaces not flat or uneven in areas can result in the structural integrity of the flooring being comprised and the overall performance impacted.  Common signs of this are white marks/spots on tiles forming (these are not covered under warranty)

Warranty Service

Warranty service is available upon authorization and verification by Cornerstone Courts with the replaced flooring then becoming the property of Cornerstone Courts. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Cornerstone Courts does not authorize any person to create for it any other obligation or liability in connection with this flooring. To the extent allowed by law, any implied warranty of merchantability or fitness for a particular purpose applicable is limited as contained in this written warranty. Neither Cornerstone Courts nor the selling dealer shall be liable for loss of time, inconvenience, commercial loss or consequential damages.

Line Marking Warranty

Cornerstone Courts offer a 1 year Line Marking warranty. This warranty covers line marking fade, line marking chipping and logo fading up to 1 year. Cornerstone Courts will return to your site to touch-up paint and/or repaint line markings if your claim is deemed to be fair and within the agreed 1 year period. After 1 year, Cornerstone Courts offers line marking services to our existing clients. If line marking has been deliberately damaged, or their exists negligence or unreasonable use of the interlocking tiles and line markings, the line marking warranty will be null and void.

3. Mega Slam

MEGASLAM Limited Lifetime Warranty can be found via https://www.megaslam.com.au/basketball-systems-limited-lifetime-warranty/

For the avoidance of doubt, Mega Slam warranty does not cover the following:

  • Any Product which has been subjected to misuse, abuse, abnormal use, negligence, alteration, accident, improper installation, vandalism, or fire.
  • Paint, rusted parts, surface scratches, fading, discoloration, or cracks that do not affect the functionality of the Product.
  • Damage or deterioration due to time or normal wear and tear.
  • Damage due to “Acts of God”, include, but are not limited to, such things as flooding, tornadoes, hail, lightning, sand storms, wind storms, or earthquakes.
  • Damage due to “Environmental Factors”, include, but are not limited to, such things as airborne fallout, chemicals, ocean spray, or wind borne sand.
  • Dealer service charges, labor charges, or travel expenses. All labor costs, travel expenses, and other charges involved in the installation, inspection, service, or replacement of the Product, or replacement of component parts shall be the original retail Consumer Purchaser’s responsibility.

Additional, the MEGASLAM returns policy can be found via https://www.megaslam.com.au/return-policy/

4. PowerDunk

PowerDunk Warranty information can be found via https://www.jqsports.com.au/powerdunk-warranty-information/

For the avoidance of doubt, PowerDunk basketball system components and select accessories carry the following 1 year warranties:

  • Steel framed acrylic backboards
  • Glass backboards (portable)
  • Glass backboard (in ground)
  • Poles, Bases, Rims (and accompanying hardware)

These warranties cover personal, but not commercial, use of the product. Basketball systems will not be covered by warranty if damaged by acts of nature, such as windy, hail[1] damage, high temp or low temp etc, by abuse, improper use or by lack of proper care.

PowerDunk returns policy can be found via https://www.jqsports.com.au/refund_returns/

5. Netting

We offer support up to a year as per consumer requirements, but usage/application/installation method all play a part in how long any net could last.

We offer a 100% refund on all stock items that have not been used or altered (excluding the original shipping) within 30 days of purchase. This applies to items that have not been cut to your specification, such as unopened rolls of netting, clips, turnbuckles etc.  Therefore if you accidentally over order on accessories that you don’t end up using, you can return them for a full refund. Return Shipping is at the buyers expense.

Any items deemed faulty will be accepted for a full refund. We have a customer first service mentality, so if you’re not happy with your product or service for any reason contact us for assistance.

6. Installation of the Product

Cornerstone Courts offers a 6 year warranty for installation based on the following:

  • has been professionally installed by or on behalf of Cornerstone Courts; or
  • has otherwise been installed strictly in accordance with Cornerstone Courts’ written assembly instructions, a copy of which will be included with packaging of the Product.

If the Product is installed by someone other than a Cornerstone Courts’ professional representative, the purchaser must take photographs of the Product’s ring anchor footing to clearly prove that the Product has been correctly installed in accordance with Cornerstone Courts’ written assembly instructions. The photographs must be date stamped for verification purposes. The purchaser must retain copies of the photographs for the purpose of making a claim under the Warranty (see below). Cornerstone Courts reserves its right not to honour a claim under the Warranty if a purchaser, who self-installed the Product, cannot produce clear photographic evidence that the Product was correctly installed.

Use of the Product and parts and accessories

The Warranty is conditional upon the Product being used for normal basketball activities and otherwise being maintained in accordance with any written instructions included inside and/or on the Product’s packaging.

Limitations on the Warranty

The Warranty is solely for the benefit of the original retail purchaser of the Product. The Warranty immediately ceases to exist if and when ownership of the Product is transferred to another person.

The Warranty does not extend to the replacement or repair of the Product or parts where the defect is caused by or attributable to any of the following:

  • improper installation of the Product;
  • improper use of the Product, e.g. using the Product in a manner that is inconsistent with the intended purpose of the Product or otherwise inconsistent with any written directions that accompany the Product;
  • negligence in the use or maintenance of the Product;
  • abuse or vandalism of the Product;
  • alteration of the Product;
  • fire;
  • paint, rusted parts, surface scratches, fading, discoloration, cracking or normal wear and tear that does not affect the intended functionality of the Product; and
  • damage to the Product caused by an act of God, including extreme weather, flooding, tornadoes, cyclones, wind storms, fallen trees or earthquakes etc.

 

7. Making a claim

Cornerstone Courts will assist customers who wish to make a warranty claim. To make a warranty claim, customers can contact Cornerstone Courts who will help facilitate the claim.

The Warranty Period

The warranty period commences from the date of the original retail purchaser’s purchase of the Product and, subject to the terms set out below, and continues

  • In the case of a Product: for the period of time that the Product is owned by the original purchaser.
  • In the case of parts and accessories: for a period of one year.

Making a claim under the Warranty

Cornerstone Courts warrants that the Product, including parts and workmanship, are free from defects. However, if there is a defect in the Product, the parts or in our workmanship then, subject to the limitations above, Cornerstone Courts will, at its discretion either repair or replace the relevant defective Product or part(s).

Cornerstone Courts will bear the reasonable cost to repair or replace any defective Product, or parts, that have been validly claimed under the Warranty. When returning or exchanging a faulty, damaged or incorrectly described products, Cornerstone Courts may arrange return postage on your behalf or refund reasonable postage costs upon presentation of a postage receipt, subject to our confirmation that the product is faulty, damaged or incorrectly described.  If, upon inspection, the Product is found not be faulty, damaged or incorrectly described we may require you to pay for the cost of the return postage.

Subject to any additional rights you may have at law, the repair or replacement of a defective Product in accordance with the terms of the Warranty represents Cornerstone Courts’ exclusive remedy. Cornerstone Courts is not liable for any other damages or expenses incurred or for loss of time, inconvenience, commercial loss or consequential damages suffered as a result of the Product, parts or workmanship being defective.

To make a claim under the Warranty the purchaser must provide the following details to Cornerstone Courts:

  • the original retail purchaser’s receipt (or other proof) of purchase of the Product;
  • a full and clear description of the defect(s) affecting the Product or its parts including any available photographs of the defect(s);
  • if the Product was self-installed, please also provide photographs taken at the time of installation showing the ring anchor footing of the Product; and
  • the purchaser’s full contact details, including:
  • full name;
  • telephone contact number;
  • contact email address; and
  • shipping address.

All correspondence relating to claims under the Warranty by the original purchaser must be sent to the following address:

Cornerstone Courts

26/42 McArthurs Road Altona North, Vic, 3025
Phone: 1300 945 116
Email: info@cornerstonecourts.com.au